Setup service application
Submitting an application and receiving preliminary review are free of charge; therefore, no refund applies to this stage. The payment and refund policy for the setup service applies only after an official PayPal invoice is verified as paid.
Undeliverable setup service
If the agreed service scope cannot pass independent QA review due to our technical solution or subcontracted delivery, even after the included remediation attempt within scope, the paid US$279 service fee is eligible for a full refund. Out-of-scope requests, discrepancies between customer hardware/permissions and the application, customer alterations to model files or configuration, or services completed and passed within the frozen scope do not constitute grounds for refund, except where required by applicable law.
Report could not be delivered
If payment is confirmed but report generation fails and the recovery retry cannot produce the online report, MacUpgradeAdvisor automatically initiates a full refund request. A refund request and a provider-confirmed refund are separate states; the final status is shown only after Waffo confirms it.
Report was delivered but appears inaccurate
Contact support within seven days of payment. Include the random report reference, not the private URL token. The report will be reviewed against the answers and evidence available at generation time. A review does not guarantee a refund, but material delivery errors will be corrected or refunded as appropriate.
PDF issues
A PDF-generation failure does not mean the report failed to deliver when the canonical online HTML report is available. PDF generation can be retried without another charge.
Contact
Email gameziyi+keeporupgrade@gmail.com from the payment email address.