What the advisor uses
The free advisor uses the answers you enter, such as computer model, approximate configuration, purchase timing, workload, budget, and region. A browser may help suggest language, operating system family, and region. It cannot reliably read your exact computer model, memory, or storage.
Images
If image recognition is available and you choose to upload a system-information screenshot, the image is sent only for that recognition request. The app validates the file type and size and does not intentionally store the original image in application logs or report records. Avoid uploading serial numbers, account names, email addresses, or other personal information.
Free drafts and analytics
Questionnaire drafts, first-touch campaign labels, and a short local copy of operational event records are stored in your browser. The site uses Google Analytics 4 by default for page views and selected product and content events. These events use a random session identifier and coarse fields such as the page, step, verdict type, delivery state, error code, and campaign labels; they do not include free-text answers, uploaded images, payment credentials, or exact device details. We disable Google signals, ad storage, ad user data, and ad personalization.
Paid reports
Payment is handled by Waffo Pancake. The payment provider collects the billing email and payment details under its own terms. MacUpgradeAdvisor uses an encrypted assessment payload and a random report reference to reconstruct the paid report. The secure report link expires after at least 30 days. Payment records may be retained by the payment provider for financial, tax, fraud, refund, and legal obligations.
Local AI setup service applications
If you submit an application for our Mac local AI setup service, we store your contact email, purchasing stage, Mac hardware details, target model and runtime tool, region, target date, appointment hold, and your consent to the service scope and essential contact. This data is stored in a Neon-managed PostgreSQL database in Singapore. We use an operator Gmail account to send confirmation emails and necessary service notifications to your specified email. The confirmation email contains your private status URL, so do not forward it. Google processes email transmission under its applicable terms. We never ask for passwords, serial numbers, tokens, cookies, private documents, or private logs. Each application has a 30-day processing schedule, after which it enters deletion or anonymization, except where minimum records must be retained longer for legal, dispute, security, or anti-fraud obligations.
Your data rights
You may ask to access, correct, or delete application-held personal data by contacting support. We normally acknowledge a request within seven days and complete it within 30 days after verifying the requester, unless security, accounting, dispute, fraud-prevention, or legal retention duties require a longer period or limited retention.
Contact
Privacy and support questions: gameziyi+keeporupgrade@gmail.com.